Shipping Policy

Shipping Policy
Sapphire Fabrics
Location: Faisalabad, Pakistan
Last Updated: [3/27/2025]

At Sapphire Fabrics, we strive to provide a smooth and efficient shopping experience for our valued customers. Our shipping policy ensures transparency and clarity regarding the delivery of your orders.

1. Order Processing & Dispatch

  • Orders are processed within 24-48 hours after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is processed, you will receive a confirmation email/SMS with tracking details.

  • If an item is out of stock or delayed, our team will notify you promptly.

2. Delivery Time & Charges

  • Local Deliveries (Within Pakistan): Orders are typically delivered within 3-5 business days.

  • International Shipping: If applicable, delivery times may vary depending on the destination country and customs clearance.

  • Shipping charges depend on your location and order weight. The exact cost will be displayed at checkout.

3. Cash on Delivery (COD) Policy

  • Full payment must be made before opening the package as per Pakistan’s COD regulations.

  • Refusing to accept a COD order without a valid reason may result in restrictions on future purchases.

4. Order Tracking

  • Once your order is shipped, a tracking number will be shared via email/SMS.

  • You can track your order through our courier partner’s website.

  • If you do not receive your order within the estimated timeframe, please contact us for assistance.

5. Address Accuracy & Delivery Issues

  • Please ensure that the shipping address and contact details are correct when placing an order.

  • If an order is undeliverable due to incorrect details, the customer will be responsible for additional shipping costs for reattempted delivery.

  • We are not responsible for delays caused by unforeseen circumstances such as natural disasters, strikes, or courier service disruptions.

6. Returns & Exchanges

  • Customers have the right to return a package only after payment and acknowledgment of delivery.

  • If you wish to return or exchange an item, you must notify us immediately after making payment to the courier.

  • The customer will bear the return shipping costs unless the product is defective or incorrect.

  • Please refer to our Refund & Exchange Policy for further details.

7. International Shipping (If Applicable)

  • International customers may be subject to customs duties and taxes imposed by their country.

  • The recipient is responsible for paying any additional charges for customs clearance.

  • Delivery times may vary depending on international shipping regulations.

8. Contact Information

If you have any questions or concerns regarding shipping, please contact us:

📞 Phone: 03205070072
📍 Location: Faisalabad, Pakistan

We appreciate your trust in Sapphire Fabrics and strive to deliver your orders with care and efficiency!